Adelaide Handyman Services Privacy Policy

Introduction

This Privacy Policy explains what personal information Adelaide Handyman Services collects, why we collect it, how we store it, and how we protect it. By using our platform — whether as a customer submitting a job request or as a tradie applying to join the network — you agree to the terms in this policy.

We are matchmakers, not providers. Our role is to connect customers with independent tradies who operate their own businesses. We do not perform the work ourselves, we do not take a commission from jobs, and we do not charge tradies for leads. This policy reflects that limited and specific role.

This policy applies to the website adelaidehandymanservices.com.au and all forms, pages, and services available through it.

1. Information We Collect

From customers (job requesters):

• Full name and contact phone number
• Email address
• Suburb, postcode, and service address
• Job type, preferred date, urgency level, and job description

From tradies (provider applicants):

• Full name and contact phone number
• Email address
• Australian Business Number (ABN) — verified live against the Australian Business Register
• Trade types and service categories
• Suburbs and postcodes covered
• Relevant licence or certification details where applicable

Technical and device data:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time on site, and anonymised usage patterns

2. How We Use Your Information

• To match customers with approved, verified tradies in their area
• To dispatch job leads to tradies via SMS — including job type, suburb, urgency, and preferred date
• To share customer contact details with the tradie who accepts a lead
• To verify tradie ABNs against the Australian Business Register before approval
• To conduct manual review of tradie applications before admitting them to the network
• To send SMS and email confirmations to customers and tradies
• To handle disputes, maintain audit logs, and ensure platform accountability
• To improve suburb coverage, response times, and platform performance

We do not use your information for advertising profiling, remarketing campaigns, or any purpose unrelated to the matching and communication functions described above.

3. How We Share Data

When a customer submits a job request, that request is dispatched by SMS to approved tradies covering the relevant suburb. The SMS includes the job type, suburb, urgency level, and preferred date — but does not include the customer's personal contact details at this stage.

When a tradie accepts a lead by replying to the SMS, they immediately receive the customer's name and contact phone number. Only one tradie receives this — the first to accept. The lead is exclusive. No other tradie receives the customer's contact details for that job.

Outside of this matching process, we do not share personal information with third parties except where required by law or where necessary to resolve a verified dispute.

4. Data Retention

We store customer and tradie information for up to 12 months from the date of last activity. This period supports dispute resolution, platform audits, and compliance obligations.

After this period, data is either anonymised or permanently deleted. You may request early deletion of your data at any time by contacting us — see Section 10.

5. Data Security

• SSL encryption across all forms and pages
• Restricted internal access — only those who need your data to perform their role can access it
• Regular security monitoring and compliance checks
• No payment data stored — tradies receive leads at no cost and no transaction data is processed through this platform

No method of data transmission over the internet is completely secure. We take all reasonable precautions to protect your information, but we cannot guarantee absolute security.

6. Cookies & Analytics

• Session cookies used for basic platform functionality
• Anonymous analytics (such as Google Analytics) to monitor traffic, performance, and suburb demand patterns
• No invasive cross-site tracking or advertising cookies
• No personal data is passed to analytics providers — only anonymised behaviour data

You may disable cookies via your browser settings. Some platform features may be affected if cookies are turned off.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your data, subject to our retention obligations
• Opt out of SMS or email communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached

To exercise any of these rights, contact us via the Contact Us page — see Section 10.

8. External Links

Our website may link to external SA government and regulatory resources, including:

• Consumer and Business Services SA (cbs.sa.gov.au)
• SA Government — Home and Property
• Office of the Australian Information Commissioner (oaic.gov.au)

We link to these resources to help users understand their rights and obligations. We have no control over the content or privacy practices of external websites and accept no responsibility for them.

9. Policy Updates

This Privacy Policy may be updated from time to time as laws, security standards, or platform operations change. Where changes are significant, we will take reasonable steps to notify users.

Continued use of the platform after any update constitutes acceptance of the revised policy. The date at the bottom of this page shows when it was last updated.

10. Contact Us

For any privacy-related questions, access requests, or complaints, please reach out via our Contact Us page. We aim to respond within one business day.

If you are a tradie with questions about how your application data is handled, or a customer who wants to know what information was shared when your job was matched, we are happy to provide a clear, specific answer.