This Adelaide handyman services FAQ covers everything — from how we match jobs to what happens if something goes wrong. If your question is not here, contact us and we will add it.
Adelaide handyman services FAQ — for homeowners
How does it work exactly?
You submit a job request — suburb, job type, urgency, preferred timing. Our Adelaide handyman services platform sends it by SMS to verified handymen working in your area. The first available tradie accepts and contacts you directly. No profile browsing. No bidding. One tradie, one job, direct contact.
Is there a fee to submit a job request?
Nothing. Submitting a request through our Adelaide handyman services platform is free for homeowners. And here is what most platforms will never tell you — our tradies do not pay us for your lead either. No lead fee. No commission. No cost passed to anyone from us. When a tradie quotes you a job, that number is the honest price of the work. Nothing from us is buried in it.
How quickly will a tradie contact me?
For standard jobs, typically within a few hours. Urgent jobs are prioritised and usually matched faster. Emergency jobs are pushed to every available tradie in your area immediately. We cannot guarantee a specific response time — it depends on tradie availability — but ghosting is not something our Adelaide handyman services platform tolerates. If a tradie accepts your job and does not contact you, flag it and we will act.
What suburbs do you cover?
We cover greater Adelaide metro including inner suburbs, the northern corridor, southern coast, eastern hills, and western beaches. See our full areas page for the suburb list. If you are in a fringe or regional area, submit a request anyway — we will let you know if we have coverage.
What jobs can you match?
Adelaide handyman services jobs we match include assembly and installation, repairs and maintenance, painting and finishing, and outdoor and garden work. See the full services list. We do not cover licensed electrical, gas, plumbing, or structural work — those require licensed contractors under South Australian law.
Are the tradies verified?
Yes. Every tradie in our network has provided a verified ABN and gone through our approval process before receiving any leads. We do not list unvetted strangers. That said, we are matchmakers — we connect you with a verified tradesperson, but the job itself is arranged directly between you and them. Verify any quotes and confirm the scope of work before starting.
What's the difference between standard, urgent, and emergency?
Standard — flexible timing, normal matching. Urgent — you need someone within 24 hours; we prioritise your request. Emergency — something needs attention now (e.g. a fence panel blew down, a door won't lock). Emergency requests go to all available tradies in your area immediately.
⚠ For genuine emergencies involving gas, live electrical, or structural collapse, call emergency services (000) first. Our platform is for handyman-level work, not licensed emergency trades.
Can I request the same tradie again?
Our Adelaide handyman services platform matches on availability — we cannot guarantee the same tradie each time. If you have a great experience with someone, ask them directly for their contact details for future work. Many of our tradies are happy to build an ongoing relationship with good customers.
Adelaide handyman services FAQ — for tradies
"The questions we get from tradies who are tired of platforms that take 20% and give nothing back."
How do I join?
Fill in the tradie application on our Join as a Tradie page. Provide your ABN, the suburbs you work in, and the services you offer. We review applications and approve based on availability in your area. Once approved, jobs start coming by SMS — no app to check, no dashboard to log into.
Do you take a commission from my jobs?
No. We do not take a commission at any point. Whatever you quote the customer is yours entirely — we never see it, never touch it, never know what the job paid. You price your own work. You keep everything you earn.
What does it cost to join and receive leads?
Nothing. Leads through our Adelaide handyman services platform are free. Not free for a trial period. Not free until we decide to charge. Free permanently. We made this promise when we built the platform and it is not changing. Join, receive leads, win work — and pay us nothing for the leads themselves. Ever.
How do I receive jobs?
By SMS. When a job comes in from a suburb you cover, we text you the details. Reply to accept. First to accept gets the lead. No app, no dashboard, no logging in. Just your phone.
What if I'm too busy to take a job?
Simply don't reply — the job goes to the next available tradie. You are never penalised for not accepting. We understand that good tradies are busy tradies. Just text us if you want to pause your account for a period and we will hold your spot.
Do I need to be licensed?
You need a valid ABN. For general handyman work in South Australia, no specific trade licence is required — but you must not perform licensed electrical, gas, plumbing, or structural work without the relevant SA licence. For licensing requirements, visit Consumer and Business Services SA.
Pricing & billing questions
When are tradies billed?
Leads through the Adelaide handyman services platform are free — there is no billing for leads. Tradies pay nothing to receive or accept a job request. The honest answer to this question is: there is no billing to explain.
Can I leave anytime?
Yes. No lock-in. Our Adelaide handyman services platform has no contracts, no exit fees, no obligations. Text or email us and we close your account the same day. Come back whenever you like — leads will always be free when you return.
Disputes & problems
What if a tradie doesn't show up after accepting?
Contact us immediately. Ghosting after accepting a job is the one thing we act on fast. The tradie will be flagged, and depending on history, suspended or removed. We will re-match your job as a priority. Ghosting is the problem we were built to fix — we take it seriously.
What if I'm unhappy with the work?
The job contract is between you and the tradie directly — we are the matchmaker, not the employer. Raise it with the tradie first. If you cannot resolve it, contact us and we will do what we reasonably can to help mediate. For consumer protection rights, visit sa.gov.au.
Still have a question?
Head to our Contact Us page. We answer every message. If your question about Adelaide handyman services should be in this FAQ, we will add it.
Ready to get matched?
Submit a job request in under 2 minutes. No account. No upfront payment. A verified Adelaide handyman contacts you directly.